Privacy

Last Updated: 23 June 2026

1. Introduction

Ezybandz Inc. (a corporation registered in Texas, USA), together with Ezybandz Pty Ltd (ACN 631 428 496) and its related bodies corporate (collectively, “Ezybandz”, “we”, “us” or “our”), respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information in connection with our websites, online stores, mobile applications, connected wearable devices, monitoring dashboards, customer support channels, trade accounts and related services in Australia and the United States.

This Policy is intended to be clear and practical. It should be read together with any product terms, service terms, consent screens, cookie notices or other privacy notices provided at the time we collect information.

2. Who This Policy Applies To

This Policy applies to individuals whose personal information we collect or handle, including:

• website visitors, online store visitors and people who interact with our advertising or content;
• people who create an account, use an Ezybandz app, dashboard or connected device, or wear an Ezybandz device;
• family members, carers, guardians, emergency contacts and authorised representatives nominated by or for a device wearer;
• business customers, distributors, resellers, suppliers and their personnel;
• people who contact us for support, sales, warranty, complaints or general enquiries; and
• job applicants, contractors, employees and other individuals involved in our business operations.

Ezybandz products and services may be used by people of all ages who choose to wear or use an Ezybandz device, including adults, older persons, children, dependants and individuals supported by a parent, guardian, carer or authorised representative.

3. Information We Collect and Why

The information we collect depends on how you interact with us and which products or services you use. The table below provides a concise summary.

Category	Examples	Main Purposes
Identity, contact and account information	Name, email, phone, address, login details, delivery and billing details.	Account creation, orders, support, warranty, communications, identity verification and records.
Device, app and technical information	Device identifiers, serial numbers, firmware, connectivity, app usage, diagnostics, crash logs, IP address and browser/device information.	Device activation, connectivity, troubleshooting, security, service quality, product improvement and support.
Location, alert and safety information	GPS or cellular location, geofence events, SOS alerts, fall-detection events, inactivity alerts, alert status and related communications.	Safety functionality, alert escalation, support, incident review, troubleshooting, audit, dispute handling and legal compliance.
Health, care and support-related information	Medical conditions, medications, allergies, accessibility needs, support notes and information voluntarily provided by users or authorised representatives.	To support user-directed safety features, emergency information sharing, support requests and incident response.
Emergency contact and representative information	Names, contact details, relationship details, communication preferences and escalation order.	Alert notifications, account permissions, support, authorised instructions and safety-related communications.
Commercial, payment and marketing information	Purchases, subscriptions, invoices, payment status, trade account information, marketing preferences, survey responses and campaign interactions.	Transactions, billing, refunds, account management, compliance, marketing where permitted, and business operations.

We may also collect information automatically through cookies, pixels, SDKs, server logs, analytics tools and similar technologies, as explained in Section 9.

4. How We Collect Information

We may collect personal information directly from you, through device setup and use, through our apps and dashboards, from carers, guardians, emergency contacts or authorised representatives, from business customers and resellers, from service providers, and automatically through technology used in our websites, apps, devices and systems.

Where we collect personal information about you from someone else, we will take reasonable steps to ensure you are made aware of the collection where required by law and where it is reasonable and practicable to do so.

5. Sensitive Information, Health-Support Information and Location Data

Some Ezybandz services involve information that may be considered sensitive or higher-risk, including health-support information, medical information voluntarily provided by users or their authorised representatives, precise location data, SOS alert history, fall-detection events, geofence records, emergency contact details, and information relating to children, dependants or individuals who receive support from a carer, guardian or authorised representative.

We collect and use this information only where reasonably necessary for our products, services, safety functions, support, account management, legal compliance, incident response, dispute resolution, security or other purposes described in this Policy.

Health-support, medical, care and support-related information is generally provided voluntarily by a user, parent, guardian, carer or authorised representative. Precise location, alert and device data may be necessary for core safety features such as SOS alerts, fall detection, geofencing, device status, troubleshooting and service reliability.

You may withdraw consent or update certain permissions, although this may affect our ability to provide particular safety-related services or product features.

We do not use health-support information, medical information, precise location data, SOS alert data, fall-detection data, emergency contact information, child data or dependant-user data for sale or targeted advertising.

6. Important Health and Emergency Service Clarification

Ezybandz is not a hospital, healthcare provider, health insurer, emergency medical service, call centre replacement, government emergency response agency or provider of medical advice. Unless expressly stated in a separate written agreement, our products and services are intended to support personal safety, communication, alerting and user-directed information sharing, and are not a substitute for professional medical advice, clinical monitoring or emergency services.

In an emergency, users and contacts should contact local emergency services directly.

7. How We Use Information

We use personal information to:

• provide, activate, operate and support Ezybandz products, apps, dashboards and services;
• process orders, subscriptions, payments, refunds, warranties, repairs and replacements;
• send service notices, safety notices, product updates, support communications and account messages;
• receive, process and escalate SOS, fall-detection, geofence, inactivity or other safety-related alerts;
• communicate with nominated emergency contacts, carers, guardians or authorised representatives;
• troubleshoot faults, monitor device and service reliability, improve functionality and protect security;
• manage business relationships, trade accounts, distributors, resellers, suppliers and corporate operations;
• conduct permitted marketing, surveys, product feedback and analytics;
• comply with legal, regulatory, tax, accounting, insurance and record-keeping obligations;
• detect, investigate and prevent fraud, misuse, security incidents or unlawful conduct; and
• establish, exercise or defend legal rights or respond to lawful requests from regulators, courts, emergency services or law enforcement.

8. How We Share Information

We may share personal information with:

• Ezybandz group entities, including Ezybandz Inc. and Ezybandz Pty Ltd;
• cloud hosting, software, analytics, communications, security and technology providers;
• payment processors, billing providers, logistics providers, support partners and repair providers;
• emergency contacts, carers, guardians or authorised representatives nominated by or for a device wearer;
• business customers, distributors or resellers where relevant to orders, account management or support;
• professional advisers, insurers, auditors, financiers and corporate service providers;
• regulators, courts, emergency services, law enforcement or other parties where required or authorised by law;
• potential purchasers, investors or advisers in connection with a business sale, merger, investment, restructure or similar corporate transaction, subject to appropriate confidentiality safeguards.

We take reasonable steps to ensure service providers handle personal information consistently with this Policy, applicable law and appropriate confidentiality, security and data-handling obligations.

9. Cookies, Analytics, Advertising and Privacy Choices

We may use cookies, pixels, SDKs and similar technologies on our websites, apps and online services. These technologies may support essential functionality, security, fraud prevention, load balancing, analytics, performance measurement, personalisation, advertising measurement and campaign reporting.

Where required by law, we will provide a notice at or before collection and offer choices for non-essential cookies and similar technologies. You may be able to manage cookies through our Cookie Settings link, your browser settings, device settings, app permissions or unsubscribe/opt-out mechanisms.

We do not sell personal information for money. If our use of advertising or analytics technologies is considered a sale, sharing or targeted advertising under an applicable US state privacy law, eligible users may opt out using the privacy choices made available on our website or by contacting us.

We do not use health-support information, precise location information, SOS alerts, fall-detection events, emergency contact details, child data or dependant-user data for targeted advertising or sale.

10. Overseas Disclosure and International Transfers

Ezybandz operates in Australia and the United States. Personal information may be collected in, stored in, accessed from or disclosed to recipients located outside the country where the individual is located where this is reasonably necessary for our products, services and business operations.

The countries in which personal information is most likely to be handled are Australia and the United States. In some cases, personal information may also be processed or accessed in other countries where our carefully selected service providers operate, including providers of cloud hosting, communications, software, analytics, payment processing, customer support, security and logistics services. Not all service providers will receive all categories of personal information.

Before disclosing personal information to an overseas recipient, we take reasonable steps designed to assess the recipient’s privacy and security practices and to require appropriate protections. Depending on the circumstances, these protections may include contractual obligations relating to confidentiality, restricted use, access controls, security measures, incident notification, subcontracting restrictions, and lawful handling of personal information.

Overseas disclosure may be necessary to support account management, device connectivity, alert functionality, customer support, technical troubleshooting, hosting, communications, security, analytics, payment processing, logistics and business administration.

Privacy protections in other countries may differ from those in your home jurisdiction. You may contact us if you would like further information about the countries in which your personal information is likely to be handled or our approach to overseas disclosure.

11. Data Security and Data Breach Response

We use reasonable technical, organisational and administrative safeguards designed to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These safeguards may include access controls, role-based permissions, encryption where appropriate, monitoring, security reviews, vulnerability management, staff training and incident response procedures.

No method of electronic transmission or storage is completely secure. We encourage users to protect their own account credentials, use strong passwords and keep account and emergency contact details up to date.

If we become aware of a suspected data breach, we will assess, contain, investigate and remediate the incident in accordance with applicable law and our internal procedures. Where required, we will notify affected individuals, regulators or other authorities, including under Australia’s notifiable data breach requirements and applicable US privacy or health-data breach notification laws.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our products and services, maintaining account and device functionality, responding to alerts and safety events, providing support, meeting legal and regulatory obligations, resolving disputes, maintaining business records, and protecting the rights, safety and security of Ezybandz, our users and others.

How long we keep personal information depends on the type of information, the purpose for which it is used, the nature of our relationship with the user, and any applicable legal, regulatory, tax, accounting, insurance, safety, dispute-resolution or record-keeping requirements.

For example, we may retain:

• account, transaction and billing records for as long as needed to manage the account and meet legal, tax and accounting obligations;
• support requests, complaint records and warranty records for as long as needed to respond to issues, manage disputes and maintain business records;
• device, service and security logs for as long as reasonably required for troubleshooting, fraud prevention, safety review, service reliability and security;
• emergency contact, alert and safety-event information for as long as reasonably required to provide the relevant service, respond to incidents, support users and contacts, and address legal or operational requirements; and
• information relating to inactive accounts for a limited period after inactivity where reasonably required for reactivation, compliance, dispute handling, fraud prevention or record-keeping.

Where personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, unless we are required or authorised by law to retain it.

13. Access, Correction and Privacy Choices

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond within a reasonable timeframe and in accordance with applicable law.

You may opt out of direct marketing by using the unsubscribe link in an email, adjusting your account preferences where available, or contacting us. Depending on your device, app and account settings, you may also be able to adjust location sharing, alert settings, app permissions, communication preferences and authorised contacts.

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym. However, we may need identifying information to provide products, accounts, billing, device activation, support, safety alerts, emergency escalation, warranty service, trade accounts or legal compliance.

14. US State Privacy Rights

Residents of US states with applicable consumer privacy laws, including California, Texas and other states with comprehensive privacy laws, may have additional rights regarding their personal information.

These rights may include the right to know or access personal information, request deletion, request correction, receive a portable copy of personal information, opt out of the sale or sharing of personal information, opt out of targeted advertising or certain profiling, limit certain uses of sensitive personal information where applicable, and not be discriminated against for exercising privacy rights.

You or your authorised agent may submit a request by contacting us using the details in Section 18. We will verify your identity before fulfilling a privacy request. Depending on the request, we may ask you to confirm information already associated with your account or provide additional information reasonably necessary to verify your identity.

Authorised agents may submit requests where permitted by law. We may require proof of authorisation and may ask the relevant user to verify their identity directly.

We aim to respond to verified consumer requests within 45 days, unless a different timeframe applies or an extension is permitted by law. If we deny a request, we will explain the reason where required and provide information about any available appeal process.

California users: In the previous 12 months, we may have collected, used and disclosed the categories of personal information described in this Policy for the purposes described in this Policy. We do not sell personal information for money. If our use of advertising or analytics technologies is considered a sale, sharing or targeted advertising under applicable law, we will provide required notices and opt-out choices.

Texas and similar state users: Where applicable, you may have rights to access, correct, delete and obtain a copy of personal information, opt out of targeted advertising, sale or certain profiling, and appeal a denied request.

15. Children, Dependants and Users of All Ages

Ezybandz products and services are designed to support personal safety, independence, communication and information sharing for people of all ages who choose to wear or use an Ezybandz device.

This may include adults, older persons, children, dependants and individuals who receive assistance from a parent, guardian, carer, family member or authorised representative.

Where a user is a child, dependant or person who requires assistance managing their account or device, we may collect personal information from, and share relevant information with, a parent, guardian, carer or authorised representative where this is necessary to provide the product, manage account settings, deliver alerts, provide support or respond to safety-related events.

We do not knowingly collect more personal information about children or dependant users than is reasonably necessary to provide our products, services, support and safety functions.

Where required by applicable law, including applicable children’s privacy laws, we will obtain consent from a parent, guardian or authorised representative before collecting, using or disclosing personal information relating to a child or dependant user.

Parents, guardians, carers and authorised representatives may contact us to request access to or correction of relevant personal information, update permissions, change emergency contact details or ask questions about how a user’s information is handled.

16. Automated Processing and Product Analytics

We may use automated systems, algorithms or software tools to support device functionality, alert generation, fall detection, geofence and inactivity monitoring, alert routing, fraud prevention, service monitoring, security, product analytics, customer support and operational reporting.

These tools may analyse device signals, account settings, connectivity information, location inputs, alert preferences and related technical data to help identify events, prioritise notifications, route alerts, support troubleshooting and improve service reliability. Depending on the product or service, automated outputs may contribute to notifications being sent to users, emergency contacts, carers, guardians or authorised representatives in accordance with account settings and user instructions.

Automated tools are used to support service delivery, safety functions and platform operations, but they may not be error-free and can be affected by factors such as device connectivity, battery status, network availability, device positioning, environmental conditions, user settings and the quality of input data.

We do not use automated processing to make decisions that produce legal or similarly significant effects for users unless we provide any additional notice required by law and comply with applicable legal requirements.

Where required by law, we will provide additional information about relevant automated decision-making, including the types of personal information used, the purpose of the processing, and available rights or choices.

17. Complaints

If you have a concern or complaint about how we handle personal information, please contact our Privacy Officer using the details in Section 18. We will acknowledge and assess your complaint, may ask you for further information, and will respond within a reasonable timeframe.

Australian users: If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992.

US users: You may also have the right to lodge a complaint with your state attorney general or relevant regulatory authority.

18. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy complaint, or want to exercise your privacy rights, please contact us:

Email: legal@ezybandz.com
Post: 55 Salvado Road, Subiaco, WA 6008
Attention: Privacy Officer

19. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements or operational needs. Where we make material changes, we will take reasonable steps to notify users, which may include posting the updated Policy on our website, updating the Last Updated date, sending an email or in-app notice, or displaying a prominent website or app notice.

Where additional consent is required by law for a new collection, use or disclosure of personal information, we will seek that consent separately.